Expert Clinical Business Analyst - Remote

Overview

The position is responsible for utilizing the expert-level application and domain knowledge to assist clients to deploy and configure Altera solutions. Provide training and knowledge transfer to enable clients to utilize and manage the deployed solutions. Mentor other associates to gain a deeper knowledge of Altera Solutions and methodology.

Utilization Targets

Customer Satisfaction

This is a Remote role.

Responsibilities

Domain Expertise

Expert level knowledge of Altera solutions within a specific Altera domain area

Expert level knowledge of client operational processes, job functions and implementation methodology within a specific Altera domain area

Expert level knowledge of industry trends and initiatives within a specific Altera domain area

Module Implementation to meet requirements as specified in the project plan

Carry out the implementation of Altera solutions and designated 3rd party products following a detailed project plan and in accordance with the contracted project scope.

Identify and troubleshoot issues encountered during the implementation of Altera products and when interfacing to third party systems.

Assist the customer with the parameterization and configuration necessary to deliver the functionality defined in the contract scope.

Load the initial database delivered to the client with site-specific information (if applicable).

Lead system design and build process

Design & present formal training courses and knowledge transfer to Altera clients

Thoroughly understand and articulate the value of the various Altera implementation methodologies

Advise clients on testing strategy and planning to ensure successful solution implementation

Support all testing phases with the client

System Rollout

Serve as the client’s application expert, ensuring the system set up supports workflow decisions.

Liaise with the client, Project Managers and Sales and Solution Consulting to understand the client’s conversion, go-live and rollout strategies and to ensure that the solution meets the client’s business needs.

Consultancy

Understand and manage project scope to identify and mitigate implementation risks and impacts

Deliver advice, guidance and recommendations on system configuration and implementation best practice

Identify, analyze, and document client business requirements.

Work individually or as a member of the Altera sales and Services team to identify and promote revenue opportunities.

Use domain and application expertise to recommend best practices and provide guidance to influence clients in adoption of recommended solutions for their business needs

Identify solution gaps and assist in the development of customization or other strategies within the project scope

Provide system optimization guidance and recommendations

Reporting/Documentation

Document problem resolutions, issues, and other solutions and make them available for future reference by other Consultants,

Provide weekly status reports throughout the project lifecycle to assist management eliminate risks and increase the likelihood of project success

Produce other reports and/or documents as required

Advice and Guidance

Contribute to the development of consultancy tools and processes that could ease future implementation

Identify solutions to a broad variety of business issues within area of expertise to increase Altera opportunities

Ensure a systematic approach to providing client practices with quality advice and guidance in optimizing patient care, financial performance, defining and re-engineering processes, and planning new services

Liaise with internal groups – support, development, methodology – to assure on-going improvement of Altera solutions and methodology

Mentor other associates in application and domain knowledge, troubleshooting and consulting skills.

Identify associate knowledge gaps and perform knowledge sharing activities to meet those needs

Coach and motivate other associates to improve individual competency and performance

Qualifications

Academic and Professional Qualifications:

Bachelor's Degree or equivalent Clinical/Business experience

Experience:

7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience

4-6 years internal Altera experience (preferred)

Altera implementation experience (preferred)

Travel Requirements:

International travel may be required

Up to 100% travel may be required

Working Arrangements:

Work is performed in a remote environment with minimal exposure to health or safety hazards

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