Product Manager

Overview

We are seeking a Product Manager to join our growing team!

About Us

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

Responsibilities & Qualifications

Position Summary

A specialist on complex technical and business matters. Work is highly independent.

A Day in the Life

Partner with customer facing teams cross-functional teams on customer needs and sales funnel

Partner with internal teams on business requirements documents, and business process flow diagrams and other documentation needed for internal communication

Be a creative force in working closely with the design and UX teams to deliver state-of-the-art user experiences

Work with the Director of Product Management to prepare product strategy, including competitive analysis, market analysis, pricing, etc.

Work with the Director of Product Management to allocate product management resources and prioritize division of efforts

Partner with the development, testing and deployment to ensure product adherence to original specifications and successful deployment

Proactively manage and balance multiple stakeholders’ expectations regarding feature request prioritization and deployment

Develops new software product concepts, designs, and/or enhancements to existing product design

Works on cross-functional team to translate customer needs and technology directions into product definitions.

A specialist on complex technical and business matters.

Able to work effectively in a globally distributed team, with customers primarily located in the western hemisphere.

Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly, and any lessons learned are identified and shared with the relevant teams.

We would love to chat if you have...

Bachelor's degree

5 years of experience with product management or equivalent

Ability to engage and support cross-functional teams

Experience using data and metrics to develop business cases

A significant level of diplomacy and trust

A high level of interpersonal skills with the to motivate or influence

Experience working in an agile development process

Computer/Technical:

Proficient in basic spreadsheet applications such as Excel, Microsoft Word, etc.

Proficient in standard SDLC tools like Jira / Azure Devops, etc.

Demonstrate ability to learn and understand various computer systems.

Other Skills:

MBA or master’s degree

8 years in technology project management or product strategy within a bustling software or technology organization

Excellent communication, organization and follow up skills.

Excellent relationship building skills and ability to work both individually and as a member of a team are necessary.

Excellent verbal and written communication skills.

Effective organizational and project management skills.

Proven ability to manage large projects with exceptional project management skills. Ability to manage from the big picture as well as dig into the details when needed.

Proven ability to handle multiple tasks with minimal supervision.

Ability to work effectively within a fast-paced, deadline-driven environment.

Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information.

Excellent analytical skills with experience in information and data analysis, impact analysis, cost-benefit analysis, ROI, and globally integrated solutions with ability to interpret data to make fact-based decisions.

Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally. Strong client focus with exceptional collaborative and influencing skills.

Must be able to meet tight deadlines, lead by example, willing and able to roll-up sleeves and dive into the details when necessary.

Skilled at interacting with employees at all levels within the organization.

Familiar with SAFe Agile development principles, Build Vs Buy Analysis, Domain Driven Design, Product Management Lifecycle, Competitive Analysis, Pricing, Product Roadmaps, Bug Tracking Software, etc.

Total Rewards

Why work here?

Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

Planned Paid Time Off

Purpose-Driven Culture

Work-Life Balance

Passionate About Community Involvement

Company Paid Parental Leave

All persons hired will be required to:

Verify their identity,

Verify they are eligible to work (without sponsorship) in the country they are to be employed in, and

Complete any required employment eligibility verification form upon hire.

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