Bilingual Case Manager in Training

This role will work closely with Case Managers on work pertaining to the pre-litigation of a case. Successful candidates will be responsible for areas including but not limited to the following.

Responsibilities

Make initial call to client after signing to obtain relevant information to open their file

Accept inbound calls and place outbound calls to clients as needed

Request coverage follow up to the coverage team

Transfer case to Case Manager’s once file opened

Create new files and enter pertinent information into case management software

Enter new roles in the system

Request police reports

Mail Hipaa form to the clients.

Email client welcome packet to the client or mail if no email on file

Document all activity in the system

Add all insurance information and police report numbers into the file

Request all documents from the client needed for their file

Upload necessary documents to the client’s file

Qualifications

High school diploma or GED is required; college preferred

Ability to communicate effectively with clients

Used to adapting in an ever-changing environment and handling multiple priorities

Excellent oral communication with an outgoing personality

Able to multitask and learn quickly

Must thrive in a team environment

Reliable and dependable

Excellent comprehension and critical-thinking skills

Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications

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