Operation Analyst

Operation Analyst Requirements are:Min 1 year working experience as an operation or analystHaving background in payment/ fintech/ financial industries is a plusEager to learn & explore new thingsStrong attention to detail & documentationSharp analytical thinking & data analysisFamiliar with operational framework & continuous improvementAble to prioritize, stay organized and meet critical deadlinesHave good verbal and written communication skillsFluency with Google Suite (especially Google Sheet)Willing to work at Sunter Agung, Jakarta UtaraOperation Analyst Responsibilities are:Analyze current operational process to identify problems & areas of improvementDoing research & benchmark for optimal workflow & processesDoing a Plan, Do, Check, Action (PDCA) cycle for operational processCoordinate with other team to plan for continuous improvementMonitor & Analyze customer support process flowEnsure data integrity for reporting & analyzing purposeRecommend/ develop tools or process to improve work efficiencyEnhance workflow & SOP to standardize processAnalyze operational data & information to make better decisionMeasure & report operational metrics