Account Manager, Facilities Maintenance

Overview

This position will need to be local to Rolling Meadows, IL.

The Account Manager (AM) is responsible for the client relationship and managing requirements through development, planning, and execution. They will ensure company offerings meet the individual needs of the client and communicate directly with the client to exceed expectations. The Account Manager will oversee overall account performance as related to service level agreements (SLA), annual operating plan (AOP) and profitability. The Account Manager will also be responsible for growth/wallet share of their assigned book of business. These objectives are met by managing individual and team performance according to client and department expectations. At times, Account Manager will need to be the On-Site Stratus representation at the client’s office.

Our Exceptional Benefits Plan includes:

Supportive & Friendly Culture

Manage national accounts for Fortune 500 companies

Medical, Dental, Vision coverage options

Flexible Spending & Health Savings Accounts

Wellness Screenings

Life Insurance

401k with Employer Contribution

Short/Long Term Disability

Generous Paid Time Off program

Career Growth Opportunities and Career Mapping

Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), and Various employee discount offerings from our Vendors

Summary: Stratus is one of the nation’s largest brand implementation companies. We are made up of 800+ employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life! We deliver versatile solutions for some of the nation’s largest and most recognized brands. From signage to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

Responsibilities

Monitor and maintain team adherence to all company, department, and client policies.

Lead by example and to ensure smooth team operations, passion to serve and solution driven.

Effectively collaborate with Vice President of Facilities Maintenance to achieve strategic business goals.

Responsible for overall team planning and performance of goals, objectives, margins, budgets, and forecasting.

Facilitate the internal onboarding process with new customers in collaboration with New Business Development.

Review terms of contract for understanding and implementation.

Lead/attend customer meetings, deliver performance business reviews, resolve customer escalations, and provide corrective action plans as necessary.

Quality control of team output including policies/procedure adherence.

Responsible for performance management process including selection, hiring, terminations, promotions, performance improvement plans and annual reviews for all team members.

Influence team to foster a customer service culture of exceeding customer requirements and expectations.

Mentoring and development of direct reports and team.

Partner with Quality Assurance Manager with mining SLA performance data and develop tactical corrective action plans as necessary.

Work with Performance Development Manager on new hire training as well as continuous education for team.

Qualifications

Skills

Advanced technical and non-technical aptitude

Project/program management experience is preferred

Demonstrated ability to communicate, present, and influence key stakeholders at all levels

Experience delivering client focused solutions to customer needs

Ability to identify and analyze performance deficiencies and implement progress improvements plans

Intermediate/advanced computer skills including proficiency Microsoft Office products

Proven ability to manage multiple accounts at one time while maintaining sharp attention to detail

Professional and well-developed communication skills

Decision making, critical thinking and problem-solving skills

Possess a strong focus on productivity, a positive attitude and teamwork with a driven desire to exceed goals

Education, experience, certifications

Proven experience leading teams and managing to meet/exceed goals

Prior knowledge and experience in parallel industry preferred

Bachelor’s degree (B.A.) from four-year college or university preferred or equivalent work experience

Prior experience with cross-functional teams engaged in multi-site or customer projects

Proven negotiation skills

Ability to be on-site at client’s corporate location, as necessary

Physical and mental demands

Ability to remain calm and focused under pressure and stressful situations

Ability to work in front of a computer for a prolonged number of hours

Position may require working before or after regularly scheduled hours as business needs arise

Ability to travel nationally (auto & flight) as required

eeo/mfdv