Service Advisor

Job Summary:

Salary: £24,000 - £28,000 per annum

Location: 403 & 409 Brighton Road, South Croydon, CR2 6ES

Hours: 40 Hours p/week - 5 days out of 7 MON - SUN *ROTA

*ROTA: 08:00-17:00 (Early) OR 09:00-18:00 (Late) MON-FRI / 08:30-17:30 SAT / 10:00-18:00 SUN / Day off midweek when working SAT or SUN

We're looking for our next tenacious Service Advisor to join Cazoo! The ideal candidate will be dedicated to delivering an individual service to every customer they meet; through friendly, regular and honest communication and updates throughout the servicing and repair process.

The successful person will be a pivotal member of the service team, who bridges the gap between the workshop and the customer, as well as actively supporting the Service Manager in organising and communicating the flow of work to all parties involved in the process.

The Cazoo Service Department support, develop, and achieve as a unit. There has also never been a better time to join Cazoo, as we pioneer the way people buy or finance their cars online across the UK.

If you want to work in one of our sleek and modern Customer Collection Centres, with excellent training and career progression opportunities, where everyone is valued, then keep reading...

What you'll be doing:

Working proactively with customers, colleagues, and external parties throughout the servicing and repair process.

Ensuring all scheduled appointments are made in a timely manner and suited to our customer's needs.

Actively supporting and continually improving efficiencies within the service department.

Efficiently ordering and logging consumables and parts, and processing returns.

Building strong, ongoing relationships with customers.

Administering warranty claims.

Key skills and experience:

Vehicle diagnosis and repair knowledge across multiple brands and makes of vehicles.

Previous experience working in a high-volume, customer-focused environment.

Experience with garage management systems.

Understanding of MOT test standards.

A Full driving licence is required.

Desirable Experience:

Previous exposure working within a similar Service Advisor, Workshop Controller, or Vehicle Technician role within the automotive / motor trade is highly desirable.

Benefits:

Along with a competitive salary, we offer an outstanding benefits package, including an annual discretionary bonus and 33 days holiday (Inc English bank/public holidays) - plus an extra day for your birthday. At Cazoo we are passionate about well-being as such we provide an annual wellness fund and are partnered with a leading healthcare provider. We also offer up to a 5% salary-matched pension scheme and much more, including:

Company Uniform: Trousers, Polo, Hoodie, Jacket, Hi-Viz, Cap, Beanie, and Safety Boots.

FREE Calm app subscription (Usually £74.99)

£500 Employee Referral Bonus.

Cycle to Work Scheme.

Health Care Scheme.

Help to buy Car Loan.

Optical Costs

We are an equal-opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.