ParallelDesk
Login

Team Lead, Customer Experience

Before we dive into the role, let’s talk about flexibility. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment. So whether you’re mostly remote, mostly in the office or a mix of the two, you’ll be empowered to do whatever brings out your best.

About us

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to multiple different markets and we’re just getting started.

We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.

As a CX Team Leader in our ANZ Customer Experience team, you will own the everyday management, development and performance metrics of your assigned team of CX Agents.

We’re proud to be a values-led business. They guide us in everything we do - how we work together and create game-changing experiences for our customers and fellow Zipsters.

If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

What’s in it for you?

As a Zipster, you’ll enjoy heaps of unique perks and benefits to support you at work and beyond. Here’s just a taste of what you can expect when you join the #Zipfam!

- Flexible working culture, giving you the choice on how and where you work

- Funding and up to 2 days leave for your professional development

- 25 days paid leave annually, including birthday leave and quarterly wellbeing days

- 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers

- Family support policies including miscarriage bereavement leave and domestic violence leave

- Mental health and wellbeing initiatives, including $299 annual wellbeing allowance, free fitness classes, and discounted gym membership

- 2 days paid volunteering leave per year

- Fee-free Zip products, and discounts with Zip merchant partners (AU)

- Share incentive programs, to give you skin in the game

- Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney)

We want to make sure our recruitment processes are accessible and inclusive for all people. If there's any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process please let your Talent Acquisition Partner know. We are also a proud 2022 Circle Back initiative employer and commit to respond to every applicant.

Join us on our mission to be the first payment choice, everywhere and every day.

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
70 days ago

Similar Jobs from Partners

More Jobs

SQL Database Administrator

1 Prospect Technologies LLC / Germantown
12 hours ago

Apply

Supply Chain Internship

Bimbo Bakeries USA / Cicero
12 hours ago

Apply

Qualified Dental Nurse

Bupa Dental Care / Keighley
70 days ago

Apply

AML/CTF Analyst

Zip / Sydney
70 days ago

Apply

Principal Engineer - Frontend

Zeta / Bangalore
70 days ago

Apply

ParallelDesk News

Stellenmarkt des Kölner Studierendenwerks - Deine Stadt. Dein Job.

Srini | 21 December 2022

How do I make an HTTP request in Javascript?

Paralleldesk | 20 December 2022

Remote Jobs a Brief

Srini | 19 December 2022

US Green Card Immigration

Srini | 19 December 2022

Covid Conspiracy

Srini | 19 December 2022