Technical Operations Specialist (m/f/d)

Private equity funds have long been one of the most attractive investment opportunities, outperforming public market benchmarks, like the S&P 500. But these funds have also been difficult or impossible to access, especially for individuals. Onerous paperwork, high investment minimums (~€10m) and difficulty picking a fund have all been hurdles that kept individuals out. Access has always been dominated by institutions or a select few. Enter Moonfare.

Moonfare is revolutionising access to private equity using a fully digital platform that provides qualified investors access to selectively vetted top-performing funds within 15 minutes and at minimums as low as €50,000. Moonfare provides investors with innovative reporting and the potential to trade their stakes in funds using our Secondary Market. We are introducing never before seen transparency and liquidity to private equity, and with our ongoing expansion across key markets in Europe and Asia, we are enabling investors around the world to reach further.

The Moonfare team brings together individuals with a wealth of different backgrounds, from leading investment and private banks and private equity fund managers to disruptive tech startups, leading newspapers and top law firms. Moonfarians strive to keep growing and want to challenge the status quo while working as a team to deliver innovative solutions and the Moonfare vision.

Technical Operations Specialist (m/f/d)

As the founding member of the US Product Operations team, you will be the vital link between Product and Engineering, making sure that our systems are always live and working efficiently. You will bring technical expertise from a system monitoring perspective and will know our Product and features inside out. You will be aiding our world class global engineering function at Moonfare, with a local lens from an incident management perspective and as a consequence will increase their output and business efficiency.

You will:

Become an expert on our tools, driving and improving the bug board, resolution, monitoring tools and triaging process for incidents.

Collaborate across regions and teams to deliver stable, resilient systems with innovative alerting and monitoring, as well as forward-thinking capacity planning built into the design.

Troubleshoot and perform root cause analysis independently and collaboratively within a team.

Collaborate with the global team by being a point of contact for product initiatives, streamlining critical routine tasks and ensuring strong communication across the organization while tracking success metrics across Product Operations and the organization.

Implement and support standardization of product documentation across all domains while improving internal processes within Product Operations.

Act as a strategic partner to Product/Engineering leadership teams and Operational stakeholders to shape and execute product goals as the go-to local expert for anything product related.

Use data driven decision making to manage projects and business cases for improving the way we work and introduce system requirements.

Strengthen the product feedback loop and improve customer experience by working closely with the customer success team and relaying important information to the product team.

As the next Moonfarian you should have:

A passion for building great products.

2 years+ experience in technical operations, product support, system administration, system monitoring.

Experience in monitoring tools like newrelic, instana, or others and willingness to learn new technologies

A data driven, analytical mindset and skill-set with strong project management and prioritization skills.

Experience leveraging Jira and Kanban to lead teams in Agile methodologies.

Experience working closely with an engineering team.

Proven experience in troubleshooting and performing root cause analysis independently and collaboratively within a team.

Great communicator with excellent English language skills, able to get ideas across effectively and persuasively across a diverse set of stakeholders such as Engineers, Project Managers, Sales, Customer Success, supporting and providing technical guidance where required.

Calm and composed when working under pressure.

Salary for this position is $100,000 - $120,000

If you feel you do not meet all of the requirements, we still encourage you to apply!

Invest in yourself:

Ownership: All team members are empowered to bring ideas, make decisions and have impact. Participate in our equity program and share in our success.

Transparency: Everyone at Moonfare is regularly updated on strategic progress, KPI tracking, product updates and changes.

Growth: Not only will you grow in your role, you also have access to an individual growth budget of €1,500 or 2% of base salary (whichever is higher).

Diversity: Our Diversity Committee ensures we hold ourselves accountable and continuously improve our D&I initiatives.

We understand the important role that diversity plays in our success. Different backgrounds, experiences and ideas push us further and raise the bar. We’re committed to developing an inclusive and safe culture where everyone — regardless of colour, race, religion, sex, origin, sexuality, disability, marital status, citizenship or gender identity — knows that they are an integral part of the team and can bring their full potential to their work.

Apply now!

Job Type
Full Time
68 days ago

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