Quality Coordinator, Integrated Long Term Care & Assisted Living

Why Fraser Health?

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Detailed Overview

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Quality Coordinator, Integrated Long Term Care & Assisted Living provides consultation, advice and monitoring as follows:

Promotes the health and safety of vulnerable people in long term care and/or assisted living facilities by conducting investigations into reportable incidents, complaints and observations that are moderate to high risk in nature. Completes annual reviews of long term care and/or assisted living facilities to evaluate quality of services delivered and takes action as appropriate.

Works in collaboration with Community Care Facilities Licensing to investigate allegations of inadequate care, neglect and abuse in long term care and/or assisted living facilities operating under the Community Care and Assisted Living Act and the Hospital Act. Provides consultation and advice to operators of long term care and/or assisted living facilities regarding compliance with professional practice, promotes quality care and best practice, and facilitates strategies to mitigate risk to residents in care. Completes Quality Service Reviews.


Provides consultation and support to facility staff of contracted care homes to effectively respond to identified issues of risk. Promotes clinical practice protocols/guidelines and standards.

Organizes, plans and implements a program of monitoring facilities operating under the Community Care Licensing Act or Hospital Act (includes both Fraser Health operated and contracted sites). Ensures facilities meet minimum care standards.

Investigates moderate to high risk triggering events as a result of incident report reviews, complaints and/or information received, direct observations or review of documents with respect to compliance with relevant legislation, Fraser Health's contractual agreement and provincial and health authority policies and protocols.

Works in collaboration with Community Care Facilities Licensing as per the investigation collaboration protocol regarding allegations of abuse, neglect and/or inadequate care between Fraser Health Community Care Facilities Licensing Program (CCFL) and Fraser Health Long Term Care (LTC) facilities under the Community Care and Assisted Living Act that are funded by Fraser Health.

Liaises with the RCMP, Police services, and Coroner to exchange information and ensure parallel investigations are properly integrated.

Gathers relevant documentation and evidence. Prepares for and conducts interviews as necessary. Documents steps taken during investigation process and ensures investigation files are complete and accurate.

Prepares written documentation per internal policies and guidelines including preliminary findings, letters, emails, investigation reports and quality reviews.

Evaluates outcomes from investigations for indicators of quality care and/or professional practice concerns. Determines where improvement is required and makes necessary recommendations.

Evaluates the Operator's responses to investigation findings to ensure appropriate reduction of risk to residents and for promotion of quality care.

Conducts Quality Service Reviews including assessing and evaluating quality of care by using clinical indicators for potential of harm and/or injury, interprets clinical evidence to demonstrate quality of care, identifies problems or shortcomings in the delivery of care. Follows-up/monitors to ensure effectiveness of corrective steps using quality indicators.

Conducts audits of care systems; reviews and determines appropriateness of care plans and implementation of care.

Participates in the development and implementation of long term care policies for improved care/clinical practice protocols and system responsiveness in long term care facilities.

Develops and implements education and or training opportunities for contracted and operated staff.

Fosters a culture of learning, equally learning from successes and failures, to promote resident-centered care.

Performs other related duties as assigned.


Education and Experience

Current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent, related experience in Long Term Care including one (1) year of experience in a supervisory or leadership role or an equivalent combination of education, training and experience.

Valid B.C. Driver''s License and access to a personal vehicle for business-related purposes.

Skills and Abilities

Knowledge of relevant acts, legislation, standards and policies governing the operation of long term care and assisted living facilities and the quality assurance requirement.

Knowledge of gerontology, geriatrics and the needs of adults living with chronic illness.

Knowledge applicable regulatory body/association standards.

Demonstrated analytical, critical thinking and problem solving skills.

Ability to foster effective teaching and learning relationships.

Ability to communicate effectively both verbally and in writing.

Ability to establish goals and objectives, set priorities and organize workload.

Ability to work independently and in an organized and self-directed manner.

Ability to problem-solve and effectively deal with conflict situations.

Ability to operate related equipment including applicable software.

Physical ability to perform the duties of the position.

Job Type
Full Time
69 days ago

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