Customer Service Representative - January 9, 2023 (Work from Home)

At 1-800 Contacts, we make ordering and obtaining contact lenses simple and exceptional. Of all the companies that talk the talk about putting the customer first, we are one of the few that walk the walk. Our Sales and Service Reps have a reputation for going above and beyond to WOW our customers. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!

The Details:

Start Date: January 9, 2023

Training: Three weeks, M-F, 10 AM to 5 pm MST. Fourth, your selected schedule (Training will be virtual and performed remotely and you will continue to work remotely after training.)

Full time, Part time or split shifts available

Starting base pay: $15.00 per hour + bonus potential

Shifts between 11 AM – 11 PM

Required Saturday or Sunday shift

Why You Want To Work Here:

Monthly performance bonuses (up to $6 per hour)

Career pathing, internal internships and other development opportunities

Free UTA Pass

Tuition reimbursement

Bi-Annual performance raises

Things You’ll Do:

Answer inbound calls, no cold calling required!

This is a sales job, you will consult customers on the best value for their contact lens purchases

Provide top notch customer service in a fast paced environment

Deliver solutions to customers in a way that creates a positive experience

Maintain high performance metrics including: quality, availability, adherence, and revenue per call (again, sales)

Be able to problems solve and think fast keeping the customer and company in mind

Smile through the phone and have amazing phone presence

Things You’ll Need:

High school diploma (or GED equivalent)

Great typing/computer skills (at least 35 words per minute)

Hustle and tireless work ethic

Self-starter, driven, motivated, proactive, and disciplined

Be innovative and think on the fly

Ability to show up to work on time and work your scheduled shift

Previous experience in Customer Service and Sales

Know how to have fun and work hard

Live the company values: Make Her Day, We Win as a Team, We Live for the Impossible, We Champion You

Previous sales experience is preferred, not required

Be able to problems solve and think fast keeping the customer and company in mind

Smile through the phone and have amazing phone presence

Perks:

Free eye exams for your entire family

Deep discounts on lenses, glasses, and other services

Amazing healthcare coverage

401(k) match

Exposure and training to other roles in the company

For many years we have provided the following benefits. COVID has put these on pause but we hope to get back to them or something equivalent. Just know you will join a company who is agile and adapting to continue taking care of our associates.

In-house restaurant with highly discounted meals (Steak dinner under $3.00)

Free snacks, ice cream, and drinks every day

Full gym with various classes (yoga, cycling, etc.)

Free personal trainers

Numerous fun company events