Customer Service Representative

Overview

Fountain Tire Victoria is searching for a friendly and dedicated individual to perform Customer Service duties. This is a support role that will require a wide variety of tasks to help out with the sales and technician staff.

As part of the front-line staff, the Customer Service Representative is responsible for ensuring that all customers are provided with top-notch customer service and assisting the counter staff and technicians with a variety of tasks.

Your duties will include:

Greeting and communicating with customers on all aspects of repair

Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business.

Moving vehicles to and from the shop

Checking in vehicles

Scheduling customer appointments for tire and mechanical service.

Ensuring that all products are billed accurately to the customer.

Completing proactive calls to customers to determine their satisfaction level with the service received.

What does it take to get on track?

Previous experience in the automotive aftermarket industry or a passion for automotives are an asset

Excellent customer service and time management skills

1 to 2 years of retail Customer Relations and or Customer Service are an asset

Strong interpersonal skills with ability to build a team and work as a team.

Ability to work well under pressure in a fast paced, ever changing high-volume environment

Current, valid driver’s license is essential and non-negotiable

What do we offer? At Fountain Tire, you’ll have a great place to work:

Competitive Compensation - $18-$20/hour based on experience

The opportunity to work with an excellent team and great customers

Regular day shifts

Great discounts for you and your family on tires, parts and mechanical services

Health, Dental and Vision Benefits and RRSP Matching Program

The opportunity to enter our management training program to become a store Manager/Partner

Interested? Apply online today at https://www.fountaintire.com/careers/