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Sales Support Specialist ( Manual Search)

Voyagu is a San Francisco-based travel management platform and marketplace connecting clients with travel advisors and suppliers to pay less, get more organized travel, and have quick access to human support.

Our machine learning-based search engine provides clients with personalized offerings 35% cheaper than online prices. The platform also backs the automation of post-booking and workflow effectiveness to free up time for the travel advisor to provide better client support and empathetic problem-solving.

The platform reduces the search time for travel advisors from hours to minutes, enabling a 220% boost in gross revenue and a triple increase in annual personal income.

The platform also facilitates easy entry into the travel advisor field, even if the person doesn’t have previous experience as a travel agent. There is a shortage of qualified travel workers right now, so this is an important tool to help close that gap.

Voyagu makes trip management and post-booking changes easy and effective. Long-term impact includes high client retention rates, up to 87% customer satisfaction, and a minimum of two repeat bookings per client annually.

Our office locations in the U.S., East and West Coast, Europe, and Eastern Europe give us an international presence and proximity to our partners and investors.

In our team, we unite diverse, open-minded, agile people who are passionate about travel and excited to grow their careers and our company together.

We are looking for a Sales Support Specialist ( Manual Search). You will work directly with our sales agents and will have huge support from all of us.

Our Sales Support Specialists ( Manual Search) play a significant role in the team. They are the support for our sales team when it comes to flight option searching, and creating or adjusting reservations. To deliver the best experience for our clients it is crucial to have great communication between our sales and expert departments. Perfection, attention to detail, speed and teamwork drive the performance of the team.

You will be responsible for:

Supporting sales team by providing flight & pricing options;Creating, adjusting and canceling reservations;Communicating with team members in order to find the right deals.

Ideal candidate has:

Hands-on experience working with GDSs systems (Sabre and/or Amadeus);Fluent spoken and written English communication skills;Ability to work with large amount of requests;Willingness to help other team members.

Work Hours:

Your work hours will be in sync with the U.S. time zones.

Our offices:

We have modern, prime office locations worldwide for all office-based and hybrid positions.Remote-based positions get our assistance in setting up your workplace and have the possibility for occasional use of coworking in some locations.

Perks:

The Company wants you to enjoy your work and provides different perks depending on your position, such as rides home after late work hours, yoga and meditation classes, healthy lifestyle coaching, career consulting, and support.

We offer:

Market competitive compensation: fixed salary + bonus systemPersonal development plan for each employee;The chance to work in an upbeat environment — we are anything but boring;Personal time off for 20 days per year and 5 days of paid sick leave;Different perks.

#StandWithUkraineWe are passionate about international travel as a great way to explore new destinations, new cultures, and new experiences. But at a time of extended conflict and an increasing humanitarian catastrophe in Ukraine, while millions of Ukrainians survive without access to water, food, medical care, and a safe place to stay, we can’t stay silent. We ask you to support Ukraine in any possible way you can.You can be part of our joint donation program and make your financial contribution with the Company, be involved in our team members' initiatives or do both. #StandWithUkraine

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
73 days ago

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