Senior Consultant - Implementations

Strength in Trust

At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics and compliance, and ESG.

The Challenge

The Senior Implementation Consultant role is critical to the success of OneTrust’s customers. Consultants are the key contact in driving and building the relationship with customer stakeholders, configuring the solution and ensuring customer expectations are met. As a Senior Implementation Consultant, you will handle the overall responsibility for the customer relationship by working directly with our most strategic and complex customers to enhance their overall user experience with the ESG and carbon accounting solutions, while partnering with colleagues to deliver the more technical aspects of the implementation.

The Senior Implementation Consultant should have a deep understanding of the ESG & Sustainability market, including regulatory environment, and uses this knowledge to support all the primary responsibilities. To thrive in this role, the Senior Implementation Consultant will keep up with industry trends, competitive landscape and customer needs for the purpose of being active and vocal in making decisions about the direction of the platform.

Your Mission

Understand our customer’s ESG & Sustainability requirements and translate them into an actionable plan for training and implementation

Onboard new customers, ensuring a great customer experience and rapid realization of value

Set our customers up for success in achieving their ESG program objectives, carbon neutrality requirements and help them with their emission reduction and compensation efforts

Establish relationships with senior executive sponsors to become a strategic and trusted advisor throughout the project delivery lifecycle of our largest customers

Elevate our operational components of how we deliver towards our customers

Accelerate customer solutions through knowledge of their business and best practice guidance

Deliver proactive communication and manage mission-critical escalations

Align customer’s roadmap with our product roadmap 

Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests.

You Are:

At least seven years of professional experience in a comparable position implementing SaaS products and driving customer projects to completion

Experience in account management/customer success

You are very structured, have a detail-oriented way of working and are result-driven

You are passionate about ESG and carbon accounting and want to help our customers make a positive impact in the world with OneTrust ESG cloud

Resources Benefits

Check out the following to learn more about this role:

What is OneTrust? (Video)

Working at OneTrust (Video)

Your Ultimate Guide to Careers at OneTrust (Blog)

@LifeatOneTrust on Instagram

Tune in to a recent virtual panel we held with four employees from our Customer Experience team to learn what it’s like to be in their shoes.


As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that’s just the beginning!).

Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here’s what you can expect from our OneTeam Total Rewards Program:

Competitive Compensation: We offer top pay for top talent with competitive total packages including equity for all and performance bonuses. We’re also committed to fair and equitable pay practices.

Workstyle Flexibility: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Explore a new country with our short- and long-term global mobility program, and go green with commuter program discounts, and in-office perks (free food, drinks, and happy hours, anybody?).

Career Development: You’re not just joining any company; you’re joining the company that built the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series.

Employee Recognition: We celebrate our accomplishments the best way we know how – together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel.

Focus on Wellbeing: Take the vacation or volunteer - we have unlimited PTO globally. You’ll also have access to ClassPass memberships, generous company holidays and your birthday off, paid sick days, Employee Resource Groups (or, as we call them, Employee Trust Groups), and other ways to get connected or support company diversity, equity, and inclusion goals.

Health Benefits: No package is complete without great health benefits. This role may receive company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs. Specific benefits differ by location, so please check with your recruiter to specify what this role will receive.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type
Full Time
68 days ago

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