Part Time Receptionist

Job Summary:

Salary: £24,000 - £28,000 pro rata (£12,000 - £14,000 per annum based on 20 hours a week)

Location: Denbury Court, Marsh Barton, Exeter EX2 8NB

Hours: 20 Hours p/week - MON - SUN

We're looking for a Part-Time Receptionist to join Cazoo! The ideal candidate will be dedicated to delivering an individual service to every customer they meet; through friendly, regular and honest communication and updates throughout the servicing and repair process. Automotive experience would be great, but not needed for this role, as training will be provided.

The successful person will be a pivotal member of the service team, who bridges the gap between the workshop and the customer, as well as actively supporting the Service Manager in organising and communicating the flow of work to all parties involved in the process.

The Cazoo Service Department support, develop, and achieve as a unit. There has also never been a better time to join Cazoo, as we pioneer the way people buy or finance their cars online across the UK.

If you want to work in one of our sleek and modern Customer Collection Centres, with excellent training and career progression opportunities, where everyone is valued, then keep reading...

What you'll be doing:

Working proactively with customers, colleagues, and external parties throughout the servicing and repair process.

Ensuring all scheduled appointments are made in a timely manner and suited to our customer's needs.

Actively supporting and continually improving efficiencies within the service department.

Efficiently ordering and logging consumables and parts, and processing returns.

Building strong, ongoing relationships with customers.

Administering warranty claims.

Key skills and experience:

Previous experience working in a customer-focused environment.

Experience with Microsoft Office, and other computer systems both inhouse and external (training will be provided on the systems used within Cazoo)

IT literacy

Strong communicator, with the ability to liaise with several teams within the centre

Desirable Experience:

Vehicle diagnosis and repair knowledge across multiple brands and makes of vehicles.

Previous exposure working within a similar Service Advisor, Workshop Controller, or Vehicle Technician role within the automotive / motor trade is highly desirable.

Understanding of MOT test standards.

Experience with garage management systems.

A Full driving licence


Along with a competitive salary, we offer an outstanding benefits package, including discretionary annual bonus and 33 days holiday (Inc English bank/public holidays) - plus an extra day for your birthday. At Cazoo we are passionate about well being as such we provide an annual wellness fund and are partnered with a leading healthcare provider. We also offer up to a 5% salary matched pension scheme and much more!

We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.

Job Type
Full Time
63 days ago

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