Senior UX Researcher

Job Purpose

We are looking for a UX researcher to be a part of our globally distributed team. The work you will do will help us understand our users and make our experiences feel more intuitive, accessible, and delightful. You will be embedded in our cross-functional team and will work on complex problems in a fast-paced environment. Your work will impact every stage of the product development process – from ideation to implementation.

Job Responsibilities

Shape the future of payments, financial inclusion and innovation

Plan and conduct research activities (using qualitative and quantitative methods) such as usability testing, surveys, workshops and interviews

Collaborate with different teams to transform research findings and insights into innovative design solutions, contributing to iterative design cycles

Contribute to our design system, practices, process and culture

Support the team through never-ending curiosity and excitement

Job Competencies

Ready to learn and adapt

Great listener, communicator and storyteller

Ability to articulate ideas, needs, processes and decisions

Passion for identifying and solving problems

Thrive when collaborating with others

Strong attention to detail

Self-motivated attitude

Customer-focused

Job Requirements

5+ years of UX research experience

Bachelor’s degree in Human behaviour related field or equivalent

Ability to perform all research-related tasks including research, planning, evaluating, testing and iteration

Ability to formulate specific, answerable, and practical questions

Ability to collaborate effectively with stakeholders and effectively share research results

Experience with remote testing tool