Customer Support Supervisor

What's the role about

At Paysend we know just how crucial it is to provide customers with the best possible assistance in using our service. We are looking for the candidates to join our team in helping to create the most innovative customer oriented fintech platform.

What you’ll be doing

Support frontline CS teams to resolve customer issues

Coach for performance and process adherence

Monitor SLA's to ensure adherence to targets

Raise issues and themes that are impacting our customers

Deputise for Customer Support Manager

Help ensure staffing levels meet requirements

What you’ll need to be successful in the role

Good knowledge of Financial Services/FinTech/Paysend;

Good analytical skills, able to interpret contact centre data;

Fast learner - willing and able to pick up tasks and processes.