Office Manager

About Us

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!

NOTE: As a NYC contracted agency all positions at Good Shepherd Services fall under the NYC vaccine mandate. All employees, volunteers and interns must show proof of vaccination upon hire.



Tuition Assistance Program

Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)

Healthcare Plans (Medical, Dental, Vision, and Pet Care)

403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time)


Title: Office Manager-Bronx Transitions FT/R Program


Location: 2471 Morris Ave. Bronx, NY 10468

Hours: 35 Hours/Week; Exempt

Job Summary: The Office Manager performs a range of programmatic and administrative duties to support the smooth operation of the Bronx Transitions Family Treatment/Rehabilitation (FT/R) program. The Office Manager will oversee the administrative management of the Morris site as well as providing administrative support to the North Bronx, Beacon and Belmont Prevention Programs. The Office Manager is required to always act with a positive and professional demeanor in representing the agency, supporting program staff, and serving participants. There is a policy of maintaining strict confidentiality regarding participant information which must always be upheld.

Major Duties

Greet and announce participants, all GSS staff, and any visitors upon their arrival to the program location, ensuring they are warmly welcomed and attended to.

Provide clerical and administrative support to the Program Director and all Transitions program staff, which includes but is not limited to: answering phones, creating needed documents, transmitting faxes and e-mails, opening, processing, and closing case record files, updating caseload report lists from State and City databases, contacting staff and participants to relay information, and maintaining files and logs for audit purposes.

Assume control of the Transitions and North Bronx programs’ petty cash fund, manage the sign out of agency Metro Cards and gift cards for staff and participants, and submit check requests and receipts for reimbursement to agency’s fiscal department, troubleshooting problems as needed.

Reconcile the petty cash report received from the administrative assistant for Beacon and Belmont Prevention Programs.

Prepare all paperwork related to petty cash, check requests, metro cards, gift cards, etc. for submission to the main fiscal department.

Prepare, order, track and distribute supplies needed for programs.

Supervise receptionist and interns at Morris Ave. front desk.

Ensure all front desk staff respond to the administrative needs of programs housed at Morris.

Addresses all building issues with appropriate staff and support departments at 7th

Monitor performance of and schedule repairs for all program office equipment; reporting details to all program directors in the building and Sr. Administrative Manager as needed.

Coordinate use of space within the building and ensure meeting spaces are available and prepared for staff and participants.

Communicate directly with agency support departments including Information Technology, Facilities, Human Resources, Payroll, and Finance to ensure the smooth operation of program business.

Provide support in developing on-line documents and templates including newsletters, mailing lists, statistical reports, special event flyers, etc.

Maintain appropriate utilization of state, city, and agency databases, including Connections and PROMIS.

Assist with program and agency special events, including outreach, meeting set-up, building displays and decorations, etc.

Collaborate closely with other administrative staff on site to uphold agency values and mission are always upheld and on display.

Perform other duties as assigned.


High School diploma required; some college preferred.

Three years of relevant office administration experience required.

Bilingual in English/Spanish preferred.

Must be able to work assigned evenings as needed to support program activities.

Must be proficient in Microsoft Office suite, especially Excel and Outlook.

Ability to multi-task, prioritize responsibilities, and work collaboratively with program and agency staff.

Must have excellent verbal and written communication skills.

Additional Information

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

Job Type
Full Time
68 days ago

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