Technical Support Engineer

Lightcast is a trusted advisor on labor market information for customers across a wide array of markets. We build SaaS products that combine many different kinds of workforce data to accurately inform our clients’ decisions about college course offerings, hiring, site selection, economic development, and much more.

We need a Technical Support Engineer to join us to be a key role for the company and serve as frontline technical resource for customers. You will be delivering unique value by collaboratively and reactively solving customer problems. You will be working from problem identification to full resolution, through collaboration with engineering teams and/or escalation through managers, own customer experience through email and chat.