Senior Technical Support Engineer

Lightcast is a trusted advisor on labor market information for customers across a wide array of markets. We build SaaS products that combine many different kinds of workforce data to accurately inform our clients’ decisions about college course offerings, hiring, site selection, economic development, and much more. We need an experienced developer to join us in producing premier software tools for understanding labor market data.  

We are looking for Senior Technical Support Engineer that will help our team. Senior Technical Support Engineer is a key role for the Company and serves as a frontline technical resource for customers. You will get the opportunity to deliver unique value by collaboratively and reactively solving customer problems. You will be involved from problem identification to full resolution, through collaboration with engineering teams and/or escalation through managers, and your own customer experience through email and chat. Further, when needed, you will get the opportunity to collaborate with others to engage subject matter experts, Engineering (Product Groups), or Management.