Customer Service Representative

Overview

Do you have a passion for Customer Service? We’re hiring a Customer Service Representative for our company’s headquarters in Bridgeton, Missouri. If you possess:

A desire to provide excellent customer service

Outstanding organizational skills

Attention to detail

Hunter could be a great fit for you! Hunter Engineering designs and builds industry-leading wheel alignment systems, wheel balancing systems, vehicle inspection systems, and more. Hunter equipment, made in America, is approved and used by vehicle manufacturers, tire companies, and dealers in over 130 countries.

This role will be responsible for supporting our Independent Sales & Service Representatives as well as our Authorized Distributors with orders, follow up and general questions.

What you will do:

Process complex equipment orders that require a high level of accuracy and attention to detail in our Order Management system

Manage the order process from gathering specifications to assisting with claims and every step in between, follow up as needed

Build relationships with customers (internal & external) by maintaining a superior level of customer service

Resolve all order issues and customer satisfaction concerns

Confer with customers via telephone or email to provide information needed, work within a call queue system

Additional Qualifications Include:

High school diploma or equivalent education required

1 year of Customer Service or Account Management experience required

Proficient in Microsoft Office Suite (Outlook/Word/Excel)

Hunter Fosters a Culture of:

Innovation & Continuous Improvement

Appreciation & Recognition

Advancement Opportunities

Pay for Performance

Some Benefits and Perks Include:

Industry Leading Healthcare

Industry Leading Profit-Sharing Plan w/ Safe Harbor Contribution

Generous Paid Time Away

Continuing Education Assistance Program

Parental Leave

Free Onsite Fitness & Recreation Center

Our people come first as we aim for excellence. We value work/life balance and take pride in our culture of excellence, respect, innovation, teamwork, and service to others. Will you join us in our mission to ‘align people and innovation to drive excellence?’

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