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Order Entry Administrative Support Assistant

Express Flooring is a professional floor-covering provider of both residential and commercial solutions in the greater markets of Arizona & Texas. 

Our mission statement is: To provide our customers with a superior floor-covering experience by offering the finest quality products and unparalleled customer service. We will work every day to achieve our goals by training, supporting, motivating, and empowering our employees to always strive to exceed customers' expectations no matter how high they may be.

If you are a talented professional with determination and dedication to succeed, we're interested in hearing from you to assess your fit with our high-energy, success-oriented team!

Our 2-week paid intensive training will give you all the tools you need to succeed. We are dedicated to continually providing our consultants with training and support.

What Express Order Entry Administrative Support Assistants Do

Download orders from online portals / internal software and attach all necessary legal documentation for the orders to be processed.

Convert quotes/leads to an order from internal software and external digital platforms.

Answer high-volume phone lines from internal customers with professionalism and courtesy.

Communicate accurate inventory stock checks to Design Consultants and update Purchasing Department when inventory shortages are critical.

Monitor and manage emails that affect Order Estimating Team processing with exceptional time management.

Prioritize Internal and External customers' requests to mail/email documents as needed.

Proactively and professionally communicate with outside salespeople when documents are missing, or questions that affect the urgency of an order to installation need to be resolved. Upload documents as they are received.

Manage and execute vacation incentives for external customers.

Reconcile and manage the Lead and Quote system.

Manage external DigiSigner portal system to ensure receipt of new installation packages.

Manage and execute Pre-Cancellation emails.

Learn more about our unique company by visiting About Express Flooring in Arizona, Nevada & Texas.

Experience:

Demonstrate exceptional mathematical skills with exceptional attention to detail.

Strives for completing work with accuracy.

Highly motivated self-starter who can produce high volumes of work independently and with your team.

Exceptional attendance and proven reliability to support your team.

Must be willing to have accountability in the work you produce and integrity in your job.

Ability to quickly learn and maintain new skills in a high-volume environment.

Build and maintain trusting relationships with all internal customers with professional, courteous, and direct communications (Email, Text, Phone, and Written Correspondence).

Ability to meet urgent deadlines in a fast-paced, high-pressure environment with a positive can-do attitude.

Exceptional attention to detail and listening ability.

Highly skilled in computer technology is a must.

Willingness to work overtime when there is a need AND change schedules when there is a need

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
72 days ago

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