ParallelDesk
Login

Inbound Call Center Representative - $19/hour

This is a full-time, in-office/hybrid role at our office in Lehi, UT, Based on performance, there is an opportunity to work remotely 75% of the time.

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of:

Integrity: Do the right thing. Especially when it’s hard.

Courage: Embrace the challenge.

Together: Build bridges and lift up your colleagues.

Job Summary:

We believe that an excellent customer support team is the lynchpin between happy customers and a best-in-class product. In healthcare specifically, exceptional service is of the utmost importance, as it enables our members (patients) to access appropriate care.

Successful candidates will have excellent communication, follow-through and data entry skills. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for members and customers, this job is for you!

What you will do:

Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience.

Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.

Educate members about their pharmacy benefits.

Deliver a one call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.

Demonstrate a patient centric mindset and a high sense of urgency to solve member requests.

Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).

What you will bring to SmithRx:

Required

Must be locally based as the role requires working onsite at our Lehi office.

During ongoing pandemic, hybrid office/ work from home rotation available

Requires 100% attendance during training period.

HS Diploma, GED or equivalent

1+ years experience working within call center

Active listening, conversational speaking skills, with a high degree of empathy

Ability to multitask

Excellent verbal and written communication skills

Passion for helping people

Proficiency in Mac, and Google Suite

Monday through Friday work schedule, with rotating weekend and holiday shifts

Preferred

Prior experience with:

Salesforce Service Cloud or other CRM tools

Call Center Phone Software (Talkdesk, etc.)

With benefits or at a pharmacy

Employer benefits. Insurance, prescriptions, medical billing

Resolving complex issues within a call center environment

What SmithRx offers You:

Competitive pay: $19 per hour

Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. SmithRx pays up to 90% for you and your family.

Fully paid Life insurance and Disability benefits

3 weeks PTO

401(k) Retirement Savings Program

Flexible Spending Benefits

Generous Paid Parental Leave benefits

Professional development, training and career growth opportunities

Well stocked kitchen

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
77 days ago

Similar Jobs from Partners

More Jobs

Sales Consultant (NJUS)

NetJets / Columbus
14 hours ago

Apply

Colorado: 100% Remote Speech-Language Pathologist

VocoVision / null
14 hours ago

Apply

Pharmacy Tech Patient Advocate - $21/hour

SmithRx / Lehi, Utah, United States
77 days ago

Apply

Patient Advocate (Medical Assistant or Certified Nursing Assistant) - $21/hour

SmithRx / Lehi, Utah, United States
77 days ago

Apply

Case Coordinator - $21/hour

SmithRx / Lehi, Utah, United States
77 days ago

Apply

ParallelDesk News

Stellenmarkt des Kölner Studierendenwerks - Deine Stadt. Dein Job.

Srini | 21 December 2022

How do I make an HTTP request in Javascript?

Paralleldesk | 20 December 2022

Remote Jobs a Brief

Srini | 19 December 2022

US Green Card Immigration

Srini | 19 December 2022

Covid Conspiracy

Srini | 19 December 2022