Head of UX/UI (m/f/d) Hybrid

Eurowings Digital

We are dreamers doers, and enthusiasts. Digital travel experiences are in our DNA. Our mission is to offer our customers a seamless travel experience. Therefore, we are continuously working hard to create the digital travel companion of the future which will support and empower our customers with relevant information and smart services throughout their entire trip.

Here at Eurowings Digital we are 100% Agile, 100% Customer Centric and 100% Digital.

If you would like to seize this rare opportunity to lead a Data - driven, creative, and high performing team that’s continuously striving to perfect a positive user experience in the world of travel? Come, join Eurowings Digital as “Head of UX/UI” where over 40 million annual customers worldwide in more than 50 countries will experience the impact of your team’s work….!

Your Mission

As “Head of UX/UI” you will be responsible for growing and organizing a decentralised design team, while striving for coherence and collaboration across teams, so that our designers feel and become connected. You will also be mentoring our designers to question the status quo of our initiatives and digital products to furtherfoster a work culture in where experimentation, prototyping and exceptional designs can take place. Additionally, given this role is part of the leadership team, you will also be responsible for the evolution of our digital user interface (web/app) towards our customers representing our vision to all internal and external stakeholder.

Your Tasks

Understand and influence the overall business strategy of EW Digital

Re-define the overall UX/UI/UXR mission, vision, strategy + alignment on tasks and roadmaps

Translation/enhancement of our overall brand and CI/CD, addressing the needs of our customers and business for our digital channels

Be responsible for overall team growth and health, creating a culture of design excellence, which grows with the company

Advocate user-centric thinking to technically sophisticated problems and complex aviation topics within the company

Represent the design team and advocate design matters in the leadership rounds and to external stakeholders

Actively participate in company's objectives and key results to help shape and guide initiatives throughout an end to end customer-centric design process

Foster a data-driven work culture and enable the team to create and use frameworks to measure the effectiveness of their design decisions

The Design budget and tooling lays in your responsibility

Coaching across teams to further improve + sharpen handovers between Design, PO, Service Design, UX research and brand managers.

Your Profile

Proven people management experience, ideally with designers in a fast-paced product development environment

Keen eye for detail and the ability to give clear direction and constructive feedback

Strong communication skills, both written and verbal

You have the communication skills to help set up frameworks and brainstorm initial design concepts

Ability to effectively mentor others to deliver and bring strategies to life

Trusted and recognised UX & UI leader with a strong record of consistently demonstrating credibility in all interactions

Passionate about developing not just great products but awesome people as well.

Please apply with the English version of your CV and/or Cover letter.

To learn more about us and the amazing journey we are on please visit:

Eurowings Digital - LinkedIn