Customer Service Agent - CHAT/EMAILS/PHONE/TEXT

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Guadalajara, Mexico Team is growing and we're looking for experienced Customer Services Agents to join our Helpware team.

Position Overview:

As a Customer Support Agent, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.

Primary Responsibilities:

Develop an understanding of all client products, user profiles and respond to changes in them as they arise

Onboard new users who reach out with questions

Support users with account issues, information retrieval, help them find network dentists

Actively seek for and feedback product issues, common questions & potential improvements in the product/marketing/service

Help network dentists find and access payment schedules, suggest/upsell them to the BNPL product

Respond in real-time to live inbound requests on live chat, email, phone and other channels and ensure a positive and rewarding customer experience for all

Other related tasks

Qualifications:

6-month experience in a customer service role, dental or subscription service support experience preferred.

Fluency in English with professional English writing skills

Full-time availability

Computer Skills

Work Environment:

As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.

Mandatory use of Personal Protective Equipment

Sanitizing, disinfecting, or cleaning procedures in place

Social distancing guidelines in place

Divided work stations

Remote interview process

Virtual meetings

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