Account Manager 1

Lightcast is hiring a results-driven Account Manager1 who is passionate about

customer service, and will maximize customer success with our products. The position requires

striving to know our Commercial and Enterprise customers at every level of the organization

(from the decision makers to the researchers) and ensure they are equipped with the

knowledge, data and tools they need to form and execute a vision for their organization.

Job Responsibilities

●Negotiate, document, and invoice renewals with clients

●Coordinate the implementation of new software subscriptions

●Make meaningful contact quarterly (minimum) with every client

●Schedule a minimum of 6 strategic location trips to meet with clients at their

organization (e.g. travel to Phoenix and meet with all 10 EMSI clients in the area)

●Customer service management; establish client specific goals for every client

●Report metrics to VP of Client Services

Specific Qualifications

●Sales/selling technique experience strongly preferred

●Bachelor’s degree highly desired

●Strong ability to initiate, establish, and nurture meaningful business relationships

●Ability to maintain a high level of activity, manage multiple competing priorities, and

work effectively in a competitive, results-driven culture

●Ability to positively adapt to change in a highly dynamic work environment

●Experience working on a performance based compensation structure highly desired

●Outstanding written and verbal communication, presentation, and time management

skills

●Highly proficient in using the internet and all MS Office programs, particularly Word,

Excel and PowerPoint

●Strong analysis skills

Essential Functions

●Extensive phone use

●Frequent computer use

●Creating written communications

●Need to be able to travel

Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity, and inclusion. We seek dynamic professionals from all backgrounds to join our team, and we encourage our employees to bring their authentic, original, and best selves to work.