Project Manager - Client Onboarding

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”.

What does this mean? 

We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

Operational

Plans and oversees projects to ensure completion in a timely fashion and within the set budget.

Plans and designates project resources, prepares the budget, monitors progress, and updates stakeholders all throughout the project is managed.

Determines and defines project scope and objectives.

Prepares budget based on the scope of work and resource requirements.

Tracks project costs in order to meet budget.

Process Improvement

Predicts resources needed to reach objectives and manages resources in an effective and efficient manner.

Develops and manages detailed projects’ schedule and work plan.

Measures project performance to identify areas for improvement; Monitors progress and make adjustments as needed.

Stakeholder Satisfaction

Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.

Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.

Team Interface

Utilizes industry best practices, techniques, and standards throughout entire project execution.

Related Duties as Assigned

Perform other duties as assigned.

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.