Head of HR Operations

About the Role

As Head of HR Operations at Eleanor Health you will play both a strategic and hands-on role leading and facilitating the planning and day-to-day execution of core People Operations functions to create a truly outstanding experience for the Eleanor team in support of our mission. Reporting to the Chief People Officer (CPO), you will be responsible for driving operational excellence in the development and execution of Human Capital processes, policies, and programs that reinforce Eleanor’s dynamic culture and align to business goals. You will support informed decision making about organizational considerations through insightful reporting and analytics. In addition, you will oversee all HR related regulatory filings, maintenance of employee records and HRIS administration, and manage the vendor relationship with any PEO or outsourced partners. To be successful in this position you will need to bring deep expertise in HR laws and regulations, experience in designing efficient HR processes and operations and a talent for analyzing complex data and telling the business story as well as solving problems through the data.


Policy & Process Development and Execution

Drive continuous improvement and innovation in Human Capital processes, compliance, and policies that enable Eleanor’s culture and performance as we scale

Consult to determine user needs, reporting requirements, and areas where procedures need streamlining in a high-growth environment; provide recommendations for changes and improvements, and implement changes

Develop and maintain employee handbooks and recommend new approaches, policies and procedures that ensure company policies are accurate, current, and in compliance with federal, state and local regulations

Data Reporting & Insights

Oversee analysis of Human Capital data and develop presentations to communicate findings on metrics, trends, and variances

Program manage employee surveys and the development of insights and action planning

Develop and deliver scorecards and operating reports to help business leaders identify predictive trends and make effective business decisions regarding talent management

Develop data for all HR planning cycles and business reporting needs

Compensation, Benefits Design and Administration

Project manage the annual performance review and compensation review cycles, including budget approval, project timeline and overall execution

Collaborate with Talent Acquisition and Business Partners to develop and maintain effective descriptions and role cards for all active positions and up to date compensation tables for all roles that align to company compensation philosophy

Manage employee benefits including broker/vendor relationships, coordination of responses to general employee inquiries and invoice processing

Manage flawless payroll execution in compliance with local regulations

HRIS, Employee Record Management and Compliance

Proactively partner with PEO or Outsourced partners to ensure high quality of service and responsiveness consistent with Service Level Agreements

Own all aspects of HRIS, including HR system data integrity, reporting, and management

Ensure complete and accurate maintenance of employee files consistent with federal, state and local requirements; conduct periodic audits as required

Work with market launch teams to assess people operations requirements and help complete registrations and other setup needed to begin employing in the market

Work with PEO/Outsource provider to ensure all Company related administrative forms, reports, processes, filings (ACA, EEO-1, etc.) and audits are completed accurately, timely and in compliance with relevant local, state, and federal regulations for Benefits, HR Recordkeeping and audits and compliance

Monitor regulatory developments to identify any necessary changes to processes, policies or practices

Project Management & Support

Serve as the project leader for all new projects involving HR data, system changes, and implementation of new software

Assist with the development and implementation of diversity, equity and inclusion programs

Lead and support cross-functional initiatives as needed


Bachelor’s degree required. Master’s degree in business management, HR, or related field, or combination of relevant work experience and education preferred

Minimum 6+ years of professional HR experience including 3-5 years as a Head of HR Operations or similar role managing complex programs and projects with HR scope

Strong preference for experience in helping a high growth business move off of

Deep knowledge of HR laws and regulations

Super-user level expertise with Payroll and HRIS or HCM systems

Strong process thinker with continuous improvement mindset and knowledge of best practices in managing efficient and effective HR processes and operations

Proven ability to manage systems and extract, analyze and present data to solve complex business problems with superior insights

Experienced project manager with ability to prioritize, scope, plan and drive project execution to achieve desired results

Trusted relationship builder with strong consultative and partnering skills who is able to influence with and without authority, confidently, effectively, and collaboratively

Excellent communicator with skills in cross-functional stakeholder management and ability to engage effectively across all levels of an organization

Strong vendor management skills

Experience in designing and administering compensation and benefits programs

Experience working with IT and technical experts on systems changes and integrations

Ability to manage ambiguity and independently, yet work collaboratively within a team environment and having fun while working smart

About Eleanor Health

Eleanor Health is the first outpatient addiction and mental health provider delivering convenient and comprehensive care through a value-based payment structure. Committed to health and wellbeing without judgment, Eleanor Health is focused on delivering whole-person, comprehensive care to transform the quality, delivery, and accessibility of care for people affected by addiction.

To date, Eleanor Health operates multiple clinics along with a fully virtual solution in each of Louisiana, Massachusetts, New Jersey, North Carolina, Ohio, Texas and Washington, delivering care through population and value-based partnerships with commercial payers, Medicare, Medicaid, and employers.

If you are passionate about providing high quality, evidence based care for individuals with substance use disorder through an innovative practice and about building a great business that makes a difference, Eleanor Health is an ideal opportunity for you. We seek highly skilled, motivated and compassionate individuals who take responsibility and adapt quickly to change to join our deeply committed and collaborative team.

Selected as a best place to work by both Modern Healthcare and BuiltIn Boston, Eleanor Health offers a compelling culture, competitive compensation and benefits and the chance to make a real difference in the lives of thousands.

Job-Type: Full-time

Job Type
Full Time
75 days ago

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