Senior Zuora Administrator

What's the opportunity? 🤔

Intercom is seeking an experienced, curious and motivated Zuora Systems Administrator to join our growing Financial Systems team. Serving as a key strategic partner to our Finance and Accounting, Product, Sales, and Engineering stakeholders, this individual will play a critical role in re-architecture and maintenance of our Zuora system as a part of the Quote-to-Cash digital transformation process. You’ll collaborate with teams across the entire company, and have the opportunity to inform and influence strategic architectural decisions and have an immediate impact in a high growth and fast-paced environment.

The ideal candidate has experience implementing, enhancing, and supporting Zuora, combined with a strong understanding of subscription based business operations and SaaS OtC operations and metrics such ARR, Churn, CAC, Net Revenue Retention and LTV. This is a great opportunity to impact the trajectory of a quickly growing company. Apply if you are hungry to take ownership over your work, and excited by what Intercom is trying to achieve.

What will I be doing? 🚀

Manage the Zuora platform and serve as primary point of contact for Zuora support

Complete complex configuration including building and maintaining workflows, integrations, reports and dashboards, user roles, and other similar tasks

Respond to user application issues and enhancement requests in accordance to defined SLAs; work with vendor support organizations as appropriate to support internal teams

Partner closely with stakeholders across Business Systems, Engineering, and Accounting to capture business requirements and translate them into impactful and scalable solutions

Inform, advise and influence strategic architectural decisions for the Order-to-Cash tech stack to ensure alignment with business initiatives and needs

Complete testing during system implementation and optimization projects, and regression testing for scheduled system releases

Create systems documentation, including architectural design documentation, business requirements documents, functional design documents, user manuals, test scripts and training materials

Maintain professional knowledge and skills relating to your functional domain to make relevant and impactful recommendations for process, service improvements, and efficiencies

Perform other related duties and responsibilities as needed

What skills do I need? 📖

Minimum of 3 years experience as a Zuora Systems Administrator

Experience completing complex configuration and optimization projects including building and enhancing workflows, managing integrations, and completing complex reporting

Thorough understanding of the Quote-to-Cash business processes, from sales quoting to revenue recognition and cash application

Familiarity with CPQ tools and how they integrate with Zuora

Comfortable working in a fast-paced environment, and able to effectively balance multiple projects and competing priorities

Excellent problem solving and analytical skills, and strong attention to detail.

Demonstrated leadership skills, ability to maintain confidentiality and build strong relationships across cross-functional teams

Excellent verbal and written communication skills required

Bonus Skills 🙌

Zuora Administration and/or Billing Certified

Zuora implementation experience preferred

Strong understanding of Salesforce, CPQ and Netsuite

Experience with compliance frameworks, including SOX and SSAE16 SOC

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

Competitive salary and meaningful equity

Fully funded comprehensive medical, dental, and vision coverage

Open vacation policy and 10 corporate holidays

Paid Parental Leave Program

401k plan

In-office bicycle storage

Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.