Help Desk Technician II

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At Lightcast we are rapidly growing and fiercely dedicated to serving our clients while still having fun and celebrating our successes. 

Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom, Europe, New Zealand and India.  We work with partners across six continents to help drive economic prosperity by solving a variety of problems in three key sectors: education, community, and corporate.

The Help Desk Technician II is the second tier of support for all internal IT related requests and

issues.

What You'll be Doing:

 

·       Assist with all laptop/computer setups for new employees and wiping/redeploying of

laptops for terminations.

·       Intermediate to expert knowledge of support for Apple, Microsoft, and Linux devices.

·       Troubleshooting of internal IT support tickets and issues. Escalates issues to the Help Desk Manager if necessary.

·       Manage user accounts in all our systems.

·       Assists with hardware management in conference rooms including large displays, small form factor PCs, and iPads used as Zoom Room controllers.

·       Upkeep of IT inventory systems and storage spaces.

·       Perform other duties as assigned.

·       Adhere to Company’s core values.

 

What You'll Need:

·       Familiarity with intermediate hardware and software troubleshooting.

·       Knowledge of multiple Operating Systems, including Windows, MacOS, and Linux.

·       Intermediate to expert knowledge of computer peripherals and software, including cloud based applications and user account management

Our Core Values

Live the Mission

Innovate Inside and Out

Give Customers the Unexpected

Hide Nothing; Own Everything

Teamwork makes the Data Work

Physical Requirements: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.   

While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer, a telephone, and keyboard reach. 

Specific vision abilities required by this job include close vision requirements due to the computer work.  

Light to moderate lifting is required.    

Regular, predictable attendance is required.  

The work environment characteristics described are what is encountered while performing the essential functions of this job.  

Moderate noise (i.e., business office with computers, phones, printers, light traffic).  

Ability to work in confined areas.  

Ability to sit at a computer terminal for an extended period.  

 

Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.   

Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity, and inclusion. We seek dynamic professionals from all backgrounds to join our team, and we encourage our employees to bring their authentic, original, and best selves to work.