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Customer Service

Overview

Overview: Provide members of the Navy Household Goods Customer Contact Center customer support via telephone or email.

Location: Norfolk, VA

Responsibilities

Duties include, but are not limited to:

Communicate with customers to understand their logistics requirements and services via telephone, email, and occasionally in person

Use sound judgment and strong communication skills responding to customer inquiries to ensure issues are resolved

Resolve challenging customer account issues while maintaining a positive, professional attitude and following set policies and procedures guidelines and regulations

Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed

Comfortable working both independently and as part of a team.

Initiates phone calls and emails to other departments or commands when additional assistance is required.

Qualifications

High School diploma or GED

Customer service skills, the ability to interpret customer inquiries, and able to deal with customers tactfully and diplomatically

Experience working with Microsoft office products

Must be able to read and write English fluently and speak clearly due to handing customer inquiries by phone

Must be able to pass a background check.

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
83 days ago

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