
Customer Service
Overview
Overview: Provide members of the Navy Household Goods Customer Contact Center customer support via telephone or email.
Location: Norfolk, VA
Responsibilities
Duties include, but are not limited to:
Communicate with customers to understand their logistics requirements and services via telephone, email, and occasionally in person
Use sound judgment and strong communication skills responding to customer inquiries to ensure issues are resolved
Resolve challenging customer account issues while maintaining a positive, professional attitude and following set policies and procedures guidelines and regulations
Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed
Comfortable working both independently and as part of a team.
Initiates phone calls and emails to other departments or commands when additional assistance is required.
Qualifications
High School diploma or GED
Customer service skills, the ability to interpret customer inquiries, and able to deal with customers tactfully and diplomatically
Experience working with Microsoft office products
Must be able to read and write English fluently and speak clearly due to handing customer inquiries by phone
Must be able to pass a background check.
- Job Type
- Full Time
- Salary
- N/A
- Experience
- N/A
- Posted
- 83 days ago
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