Service Manager

Overview

Service Manager I (SM I) will provide light project management for maintenance and repair work on illuminated signs, as well as interior/exterior lighting and electrical nationwide. The Service Manager possess a strong focus on productivity, a positive attitude and teamwork. Driven to deliver and exceed goals with a sense of urgency to meet customer KPI’s and SLA’s. SM I is responsible to manage the work order from inception through invoicing. The Service Manager has a specific customer delivery responsibility on behalf of the company for the communication, quality, schedule, profitability and client satisfaction.

Our Exceptional Benefits Plan Includes:

Supportive & Friendly Culture

Manage national accounts for Fortune 500 companies

Medical, Dental, Vision coverage options

Flexible Spending & Health Savings Accounts

Wellness Screenings

Life Insurance

401k with Employer Contribution

Short/Long Term Disability

Generous Paid Time Off program

Career Growth Opportunities and Career Mapping

Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), and Various employee discount offerings from our Vendors

Summary: Stratus is one of the nation’s largest brand implementation companies. We are made up of 800+ employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life! We deliver versatile solutions for some of the nation’s largest and most recognized brands. From signage to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

Responsibilities

Understand each customer’s requirements, sign standards, processes and procedures to ensure service is exceeding customers’ expectations

Work with the dedicated Account Manager to ensure customers are receiving superior service and on-time deliveries of our products and services

Maintain strong relationships with customers, third party vendors, technicians and internal departments

Display working knowledge of industry standards and practices

Effectively communicate with customers, vendors, field technicians, and internal department throughout the duration of the work order.

Work independently to manage and prioritize work orders to meet quantifiable performance goals

Create detailed service request instructions and provide any applicable information to ensure the job is completed in a timely manner

Follow up with our dedicated manufacturing partners/suppliers to ensure that product is shipping on time and work with our Field Partners to schedule the completion of work orders

Utilize ERP to monitor and record the progress of each work order and keep all statuses, dates, details, costs, notes etc up-to-date

Apply technical skills to interpret the Field Partner findings and apply critical thinking to resolve customer issues

Participate in internal/external meetings related to customer account performance/analytics to improve overall deliverables

Responsible for profitability of each work order. Have the ability to understand and impact costs, coordinate with vendor management to reduce costs and capture billing of ancillary and additional services.

Any other assignments/projects/tasks assigned by your manager

Qualifications

Skills:

Time management

Proficient in typing and Microsoft Office products

Ability to prioritize jobs based on urgency and customer expectations

Ability to handle a fast pace environment and multitask

Decisiveness and confidence

Highly driven and self-motivated

Ability to work independently and use independent judgement

Mature, polished, and professional communication skills

Ability to follow through with responsibilities without daily supervision

Organization and planning to meet milestones and deadlines

Detail oriented

Team oriented

Problem solving skills

Education, Experience, and Credentials:

High School Diploma or equivalent required

Some college experience preferred

1 year office experience in an office environment required

6 + months industry and project management experience required

Intermediate computer skills required

EEO/MFDV